Receive Inbound Calls

When a call comes into the PBX from outside, PBX needs to know where to direct it. The incoming call can be directed to an extension, a ring group, a queue, or a digital receptionist (IVR) etc. For this purpose, you need to set up inbound routes on the PBX.

1. Go to PBX > Call Control > Inbound Routes.
2. Click Edit to edit the default inbound route.
3. In the Inbound Destination field, select a destination for the inbound route (e.g. extension 101).
4. Click Save and Apply.

The DID Pattern is left blank in the default rule, if there is no other Inbound Route, all the call will be directed to extension 101.