Configure Call Monitoring

To monitor an extension, you need to set monitor settings for both the supervisors and the monitored extension users.

1. Enable and select a monitor mode for the supervisor.

a. Go to PBX > Extensions, click beside the desired extension.

b. On the configuration page, click the Features tab.

c. In the Monitor Settings section, select a Monitor Mode for the supervisor.

• Disabled: Not allowed to monitor other extension users’ call.
• Extensive: Use any one of listen, whisper, or barge-in mode to monitor.
• Listen: Listen to a call in real time, but you can not talk with the monitored extension users.
• Whisper: Listen to a call in real time, and talk with the monitored extension users privately.
• Barge-in: Listen to a call in real time and talk with both parties.

d. Click Save and Apply.

2. Set the extension which will be monitored.

a. Go to Settings > PBX > Extensions, click  beside the desired extension.

b. On the configuration page, click Features.

c. On the Monitor Settings section, select the checkbox of Allow Being Monitored.

d. Click Save and Apply.