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This guide describes the general information, configuration, and usage of the basic features provided based on the X1900 + ECS.
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ϒ⁄The solution provides three types of voice services: voice calling, video calling, and voice supplementary services.
ϒ⁄The automatic switchboard service is also known as the interactive voice response (IVR) service. The IVR service forwards incoming calls to extension numbers.
ϒ⁄A voice meeting enables participants to communicate with each other via voice. Users can create scheduled and instant voice meetings.
ϒ⁄Unified Gateway X1911, X1960, and X1981 allow users to record, store, and retrieve voice messages, and customize greetings and prompt tones.
ϒ⁄The telephone recording system enables the recording of multiple concurrent calls. Authorized users can query and play the recording files to implement supervision and monitor recording status.
ϒ⁄Console
ϒ⁄A console system consists of the SoftConsole, ConsoleServer, and unified gateway. A contact center agent can log in to the SoftConsole using an account assigned by the ConsoleServer. After the account is authenticated by the ConsoleServer, the agent can use agent functions.
Parent Topic: Configuration