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The UC solution provides three types of voice services: voice calling, video calling, and voice supplementary services.
ϒ⁄Voice calls can be made between PBX users and between PBX users and external users.
ϒ⁄Video calls are made between two video phones. In a video call, both parties can watch the video of each other.
ϒ⁄The local number query feature allows users to obtain the numbers of the phones they are using by dialing the specified service number.
ϒ⁄Calling Line Identification Presentation
ϒ⁄With the calling line identification presentation feature, the calling number is displayed on the phone of the called party.
ϒ⁄Calling Name Identification Presentation
ϒ⁄Calling name identification presentation is a terminating service that provides the name associated with the calling number to the called party.
ϒ⁄Calling Line Identification Restriction
ϒ⁄The calling line identification restriction feature provides a supplementary service that prevents the number of the calling party from being presented to the called party.
ϒ⁄Calling Line Identification Restriction Override
ϒ⁄The calling line identification restriction override feature allows a called party to view the number of the calling party even when the calling party enables the CLIR service.
ϒ⁄Connected Name Identification Presentation
ϒ⁄The connected name identification presentation feature provides the calling party with the name information of the called party.
ϒ⁄Calling Name Identification Restriction
ϒ⁄When a user has enabled the Calling Name Identification Restriction service, the name of this user is not displayed on the peer party's terminal.
ϒ⁄The distinctive ring tone feature allows a user to set a specific ring tone for a calling party so that the calling party can be recognized by the ring tone when there is an incoming call from the calling party.
ϒ⁄The ringback tone (RBT) feature provides a calling party with a pleasant melody or a greeting instead of an ordinary ring back tone when the calling party places a call to a user attached to an enterprise PBX.
ϒ⁄The call hold feature enables a user to hold an ongoing call and resume it when necessary.
ϒ⁄The call hold feature allows a user to hold a call on one phone and resume the call on another phone within the office. If the user does not resume the call within the specified period, the call is released and the party on hold hears a busy tone.
ϒ⁄The multi-line call feature allows users to process multiple incoming and outgoing calls on a single phone. However, only one voice call can be ongoing at the same time, and other calls are held.
ϒ⁄If a user activates the call waiting service and a third party makes a call to the user when the user is on a call, the user hears a prompt tone of the new call.
ϒ⁄The call transfer feature allows a user to press the transfer button to transfer an ongoing call to a third party and exit the call.
ϒ⁄The call divert feature allows a user to press the forward button to forward a call to a third party without answering the call.
ϒ⁄If a user activates the call forwarding service, incoming calls are automatically forwarded to a preset forward-to number without going through the user.
ϒ⁄Hotline
ϒ⁄The hotline feature enables a phone to automatically dial a preset hotline number upon off-hook.
ϒ⁄Pickup
ϒ⁄With the call pickup service, users can use a phone to answer a call that is ringing on another phone. Designated pickup: Users can use a phone to answer a call that is ringing on a specific phone. Group pickup: Users can use a phone to answer a call that is ringing on another phone in the same pickup group.
ϒ⁄A user who dials an internal number that is busy or not answered, can register the automatic callback (ACB) service. When the called user is idle, the system automatically calls the calling and called parties.
ϒ⁄The abbreviated dialing feature allows users to call frequent contacts by dialing abbreviated numbers instead of long numbers. Abbreviated dialing reduces dialing time and makes numbers easy to remember.
ϒ⁄The do not disturb (DND) features allows the system to temporarily reject incoming calls for users.
ϒ⁄Barge
ϒ⁄The barge feature allows users to forcibly join an internal user's call and establish a three-way call.
ϒ⁄The forced release feature allows an agent to forcibly end an ongoing call between two users.
ϒ⁄The privileged user feature allows an agent to forcibly establish a call with an intra-office user who is in a call.
ϒ⁄The One Number Link You (ONLY) service enables users to bind several terminals to a single user number so that the users can answer incoming calls on any bound terminal.
ϒ⁄The three-way calling service allows a user to make a call to a third party without ending the ongoing call and enable three-way calling.
ϒ⁄A phone that has enabled the alarm clock service rings automatically at the preset time to remind the phone user.
ϒ⁄The Music on Hold (MoH) feature allows the system to play waiting music to users when calls are being held, transferred, or parked.
ϒ⁄Absence
ϒ⁄The absence feature enables calling parties to hear an absence announcement when they place calls to users who have enabled the absence service.
ϒ⁄The multi-number service allows a single user to have multiple phone numbers, any of which can be dialed to reach the user.
ϒ⁄The audio paging feature uses telephony systems to send messages to all group users through unidirectional broadcast.
ϒ⁄The secretary service enables calls made to a manager to be forwarded to the secretary first. The secretary processes the call and forwards the call to the manager if necessary.
ϒ⁄With the secretary station feature, the system queues an incoming call when a secretary is busy, and forwards the call to the secretary when the secretary becomes idle.
ϒ⁄The advanced secretary service binds a line of a manager's phone to a line of a secretary's phone. The manager and secretary receive a call to the manager at the same time. The manager can answer the call directly. Alternatively, the secretary answers the call first and determines whether to forward the call to the manager.
ϒ⁄The emergency call feature allows IP phone users to call public safety answering points (PSAPs) when IP phones are locked, unregistered, or call-barred.
ϒ⁄If the number of incoming and outgoing VoIP calls is too large, the network may be congested, therefore affecting voice quality. The system allows you to limit the number of concurrent incoming and outgoing calls that are made through SIP trunks to ensure proper use of bandwidth resources and better voice quality. Then, when the number of concurrent calls reach the preset upper limit, new incoming and outgoing VoIP calls will be rejected or routed to other trunks.
ϒ⁄Deactivation of All Services
ϒ⁄This feature allows a user to deactivate all the activated supplementary services. However, the user's service rights are not affected.
ϒ⁄Voice Service Password Change
ϒ⁄The voice service password is used in the outgoing call barring, password-based call barring, ONLY, deactivation of all services, and voice mailbox. It is recommended that the voice service password be changed periodically to improve the security of voice services.
ϒ⁄The Busy Lamp Field (BLF) feature allows users to subscribe to the status (idle, call in progress, ringing, or offline) of others using the programmable buttons on the IP phone. Before making a call, the calling party can know the status of the called party. If the called party is not idle, the calling party waits until the called party becomes idle. This helps improve the call success rate.
ϒ⁄The extension mobility feature allows a user to use the same IP phone settings in a visited area as in the home area provided that the two areas belong to the same unified gateway. Since the user logs in to the IP phone in the visited area using the account of the home area's IP phone, the account on the IP phone of the home area is logged out.
ϒ⁄The service level feature enables management of service rights and basic call rights by service level.
ϒ⁄Trunk Preemption by User Rights Level
ϒ⁄This feature allows a higher-level user to preempt the trunk of a lower-level user to make an outgoing call when the system trunk resources are insufficient. This ensures the voice service requirements of high-level users.
ϒ⁄This feature allows the system to determine whether to set up a call according to the call rights of the calling number and the call type of the called prefix when a user initiates a voice call. Therefore, call rights can be flexibly controlled based on actual needs.
ϒ⁄Blacklist and Whitelist Call Barring
ϒ⁄With the blacklist and whitelist call barring feature, calls are accepted or rejected based on call barring relationships configured in the blacklist and whitelist.
ϒ⁄When the system cannot obtain the phone number of a calling party, the call will be rejected and the called party's phone does not ring.
ϒ⁄Call-out Restriction Service
ϒ⁄If the call-out restriction service is enabled for a user, the user is prohibited from making specified types of outgoing calls.
ϒ⁄In an enterprise, employees in the same field can be added to a hunt group, with a group access code configured. When a user dials the access code of a hunt group, the system allocates the call to group members based on preset ringing policies. When a member answers the call, the system stops ringing.
ϒ⁄PBX Group Line Selection Service
ϒ⁄The system selects a called party from a PBX group according to the preset selection mode when a non-PBX group user dials the number of the PBX group.
ϒ⁄A user binds several numbers to a primary number. When the primary number is called, phones with the primary number and the bound numbers ring simultaneously. When the call is answered on any phone, other phones stop ringing.
ϒ⁄A user binds several numbers to a primary number. When the primary number is called, phones with the primary number and the bound numbers ring in sequence. When the call is answered on a ringing phone, other phones will no longer ring.
ϒ⁄When a user dials the access code of a call group, phones of all members in the group ring simultaneously. Members can pick up phones to join a meeting. The call group service is used with the instant hotline service, and the SoftConsole group access code is configured as the hotline number. When all members in a call group have the instant hotline service enabled, they can talk with specific outer-group angents after picking up phones.
ϒ⁄The Direct Inward Dialing (DID) feature enables external users to directly call intra-office users without being forwarded by calling the automatic switchboard.
ϒ⁄Service of Number Replacement on the Same Phone
ϒ⁄When a user's number is replaced and another user dials the user's original number, an announcement is played, indicating that the number is replaced and that the call can be automatically connected to the new number.
ϒ⁄Service of Number Change on the Same Phone
ϒ⁄After a user connects the phone to another phone line and changes the number, when another user dials the user's original number, an announcement is played, indicating that the number is changed and that the call can be automatically connected to the new number.
Parent Topic: Feature Guide