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Please configure the attendant access code, attendant number, and attendant group number on the gateway side.
Prerequisites
ϒ⁄Complete the data planning for the attendant console, including the group data of the attendant, the operator number, and their permissions.
ϒ⁄For the operator, complete the user account assignment in the Service 1 gateway.
Configure the operator role
1.Login to the unified web management system. Please refer to Login to the Web Management System for instructions on how to log in.
2.Select 'User Management>SIP Users'.
3.Check the number that needs to be configured as an operator and click on 'Business Configuration'.
4.Select 'Operator' in 'Simple Business'.
Figure 2: Configuring the role of a staff member
5. Click 'OK'.
Configure the attendant console group
1.Log in to the web management system of the unified gateway. Please refer to Logging in to the web management system for instructions on how to log in.
2.Add a attendant console group.
a. Select "User Management>Group Business>Attendant Desk Group".
b. Click "Add" and set the parameters according to the interface prompts, as shown in Figure 3.
Figure 3 Creating a Attendant Desk Group
Table 1 Parameters
Parameter |
Description |
Value |
SoftConsole group number |
Indicates the SoftConsole group number. |
The value must be an integer, and the value range varies depending on the device model. X1911/X1960/X1981: 0 to 31 This parameter has no default value. |
night service number |
Indicates the night service number. When there is a new call to the SoftConsole group and one of the following conditions are met, the system forwards the call to the night service number: ϒ⁄All SoftConsoles in the SoftConsole group are busy, and Busy policyis set to Switch to night service dn. ϒ⁄All SoftConsoles in the SoftConsole group are offline, and Offline policyis set to Switch to night service dn. ϒ⁄All SoftConsoles in the SoftConsole group have signed out, and All Quit policyis set to Switch to night service dn. |
The value must be a string consisting of 1 to 32 characters. This parameter has no default value. |
VU number |
Indicates the VU number. When there is a new call to the SoftConsole group and one of the following conditions are met, the system forwards the call to the VU number: ϒ⁄All SoftConsoles in the SoftConsole group are busy, and Busy policyis set to Switch to switchboard dn. ϒ⁄All SoftConsoles in the SoftConsole group are offline, and Offline policyis set to Switch to switchboard dn. ϒ⁄All SoftConsoles in the SoftConsole group have signed out, and All Quit policyis set to Switch to switchboard dn. |
The value must be a string consisting of 1 to 32 characters. This parameter has no default value. |
Queue waiting time(s) |
Indicates the queue waiting time, in seconds. |
The value must be an integer ranging from 1 to 59. Default value: 59 |
Busy policy |
Indicates the policy for processing a new call when all SoftConsoles in the SoftConsole group are busy. The options are as follows: ϒ⁄Hang up: The call is not processed. ϒ⁄Switch to switchboard dn: The call is forwarded to a VU number. ϒ⁄Switch to night service dn: The call is forwarded to a night service number. ϒ⁄Queue: The call is queued. ϒ⁄Queue wait first and switch to switchboard dn when timeout: The call is queued and then forwarded to a VU number when queuing times out. |
Value: Hang up, Switch to switchboard dn, Switch to night service dn, Queue, Queue wait first and switch to switchboard dn when timeout. Default value: Queue wait first and switch to switchboard dn when timeout. |
Offline policy |
Indicates the policy for processing a new call when all SoftConsoles in the SoftConsole group are offline or quit. The options are as follows: ϒ⁄Hang up: The call is not processed. ϒ⁄Switch to switchboard dn: The call is forwarded to a VU number. ϒ⁄Switch to night service dn: The call is forwarded to a night service number. |
Value: Hang up, Switch to switchboard dn, Switch to night service dn. Default value: Switch to switchboard dn. |
All Quit policy |
||
Password |
This password is used for forcibly forwarding incoming calls to the night service. To activate or deactivate the feature of forcibly forwarding incoming calls to the night service, dial "Prefix for activating or deactivating the night service + Password + * + Access code of the SoftConsole group + #" on a phone. |
|
Internal number of the SoftConsole |
Indicates the calling number displayed when an agent calls an intra-office user. |
The value must be a string consisting of 1 to 32 characters. This parameter has no default value. |
External number of the SoftConsole |
Indicates the calling number displayed when an agent calls an external user. |
The value must be a string consisting of 1 to 32 characters. This parameter has no default value. |
a.Click OK.
2.Add agents to the Console group.
a.Click 
next to the newly created Console group.
b.Click Create. Add agents to the Console group.
Figure 4 Adding agents to the Console group
c.Click OK.
Configuring the Console Access Code
1.Log in to the web management system. For details, see Logging In to the Web Management System.
2.Choose Trunk > CalleePrefix Configuration.
3.Click Create.
On the Create Prefix page, configure the Console access code, as shown in Figure 5.
Figure 5 Configuring the Console access code
The call center group can configure multiple access character crowns, but a maximum of 5 access character crowns can be displayed on the web interface.
Parent Topic: Configuring the IP-Phone Console Service