Navigation: Product Description > Functions and Features >
The unified gateway provides a built-in IP-phone console to work with IP phones for simple console services. A separate console system can connect to unified gateway for more console services.
IP-Phone Console
Figure 1 shows the IP-phone console networking of the unified gateway.
Figure 1 IP-phone console networking
When external users or enterprise users dial the console access code, they are placed in a queue and waiting for the system to put them through. The system automatically allocates idle attendants to answer the calls. An attendant can transfer calls to other attendants, and authorized attendants can also barge in to or forcibly release other attendants' calls.
External Console System
The unified gateway can connect to a console server for handling registration requests from the console clients and providing more diversified console services.
Parent Topic: Functions and Features