Navigation: Product Description > Functions and Features >
The automatic switchboard service is also called interactive voice response (IVR) service. In this service, if a user dials the number that is preset as an automatic switchboard number, the announcement asking the user to dial an extension number is played by default. Note that the announcement can be customized as required. The automatic switchboard service implements functions of playing announcements, collecting digits, and automatically forwarding calls.
The automatic switchboard service provided by the unified gateway is described as follows:
ϒ⁄A maximum of 256 automatic switchboards and a maximum of 245 customized scripts are supported.
ϒ⁄The X1981/X1960/X1911 supports recording of announcements.
ϒ⁄The X1981/X1960/X1911 supports recording of a maximum of 246 announcements, with one announcement for each automatic switchboard (one default automatic switchboard and 245 user-defined automatic switchboards). The maximum length of an announcement is 300 seconds, and the maximum size of announcements is 64 MB.
ϒ⁄Users can dial an automatic switchboard number plus an extension number to directly make a call to the extension number. This function is not supported if the automatic switchboard uses the AT0 trunk.
ϒ⁄Voice prompts can be set by time segment, that is, different voice prompts are played in different time segments.
ϒ⁄When a called party hangs up the phone on an extension, the switchboard becomes available for the calling party.
Parent Topic: Functions and Features