Task

Action

Expected Result

Forward a call to an extension number.

1. Have a user dial switchboard number 28887888.

The system plays the custom announcement "Thanks for calling XXX (company). Please dial the extension number. To query numbers, please dial 0. To learn about the company's business, please dial 1. To leave a message, please dial 8. To listen to the announcement again, please dial 9. To return to the previous menu, please press the pound key."

2. Have the user enter extension number 81000 followed by the pound key.

The phone with number 81000 rings.

3. Have user 81000 answer the phone.

The user talks with user 81000.

Record and play a notification.

1. Have a user dial switchboard number 28887888.

The system plays the custom announcement "Thanks for calling XXX (company). Please dial the extension number. To query numbers, please dial 0. To learn about the company's business, please dial 1. To leave a message, please dial 8. To listen to the announcement again, please dial 9. To return to the previous menu, please press the pound key."

2. Have the user enter recording prefix 222 followed by the pound key.

The system plays the authentication announcement.

3. Have the user enter the user name and password.

The system plays an announcement for the user to choose the required recording operation.

4. Have the user enter 2.

The system plays the announcement for recording a notification.

5. Have the user record the notification as prompted.

A notification is recorded, with the duration not exceeding 5 minutes.

6. Have the user dial switchboard number 28887888 again.

The system plays the recorded notification followed by the custom announcement.

Query a number.

1. Have a user dial switchboard number 28887888.

The system plays the custom announcement "Thanks for calling XXX (company). Please dial the extension number. To query numbers, please dial 0. To learn about the company's business, please dial 1. To leave a message, please dial 8. To listen to the announcement again, please dial 9. To return to the previous menu, please press the pound key."

2. Have the user enter 0.

The system automatically forwards the call to the information desktop for it to provide services for the user.

Obtain information about the business provided by an enterprise.

1. Have a user dial switchboard number 28887888.

The system plays the custom announcement "Thanks for calling XXX (company). Please dial the extension number. To query numbers, please dial 0. To learn about the company's business, please dial 1. To leave a message, please dial 8. To listen to the announcement again, please dial 9. To return to the previous menu, please press the pound key."

2. Have the user enter 1.

The system plays the announcement introducing the business of the enterprise.

3. Have the user enter #.

The system returns to the previous menu and plays the announcement for this menu.

Listen to an announcement repeatedly.

1. Have a user dial switchboard number 28887888.

The system plays the custom announcement "Thanks for calling XXX (company). Please dial the extension number. To query numbers, please dial 0. To learn about the company's business, please dial 1. To leave a message, please dial 8. To listen to the announcement again, please dial 9. To return to the previous menu, please press the pound key."

2. Have the user enter 9.

The system plays the announcement that has just played.