Feature Usage

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Feature Usage

Navigation: Configuration > Feature Guide > Voice Service > Call Transfer >

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POTS Phone

1.User A makes a call to user B. User B picks up the phone and talks with user A.

2.User A presses the hookflash button. User B hears the call waiting music.

3.When hearing the dialing tone, user A dials user C's number.

ϒ⁄Semi-consult transfer

User C's phone rings. When hearing the ringback tone, user A hangs up. User C picks up the phone and talks with user B.

ϒ⁄Consult transfer

User C picks up the phone and talks with user A. If user C agrees to answer the call from user B, user A transfers the call to user C and hangs up. User B talks with user C.

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If user C is busy or does not answer the call, user A can press the hookflash button or wait 25 seconds to resume the call with user B.

IP Phone

1.User A makes a call to user B. User B picks up the phone and talks with user A.

2.User B presses Transfer. The call with user A is held.

3.User B dials user C's number and transfers the call

ϒ⁄Figure 1 shows the blind transfer mode.

Figure 1 Blind transfer

Click to enlarge

ϒ⁄Figure 2 shows the semi-consult transfer mode.

Figure 2 Semi-consult transfer

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ϒ⁄Figure 3 shows the consult transfer mode.

Figure 3 Consult transfer

Click to enlarge

4.User A talks with user C or user D.

Desktop Client

1.User A makes a call to user B. User B uses Desktop Client to answer the call.

2.In the call window, user B clicks Click to enlarge and chooses Transfer to new number.

3.User B selects user C and click Transfer.

ϒ⁄Figure 4 shows the blind transfer mode.

Figure 4 Blind transfer

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ϒ⁄Figure 5 shows the semi-consult transfer mode.

Figure 5 Semi-consult transfer

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ϒ⁄Figure 6 shows the consult transfer mode.

Figure 6 Consult transfer

Click to enlarge

4.User A talks with user C or user D.

Parent Topic: Call Transfer

 

 

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