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This topic describes how to troubleshoot prompt message faults by main number service.
Symptom
Common main number service faults are as follows:
ϒ⁄No prompt message is played when the main number is dialed.
ϒ⁄An incorrect prompt message is played when the main number is dialed.
Possible Causes
The possible causes are as follows:
ϒ⁄The access code for the main number is incorrect.
ϒ⁄The MTU on the unified gateway is not functioning properly.
ϒ⁄The VU script is imported incorrectly.
ϒ⁄Files in the voice.zip package are incorrect.
ϒ⁄The default incoming number is set.
Parent Topic: Main Number Service Fault