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This chapter introduces the methods, processes and tools of troubleshooting.
ϒ⁄Overview
ϒ⁄This topic describes the fault categories, precautions to be taken during troubleshooting, fault sources, and troubleshooting process.
ϒ⁄Common Methods for Locating Faults
ϒ⁄The unified gateway provides several fault locating methods. The flexible combination of these methods can help improve the efficiency of fault locating.
ϒ⁄Login and Registration Faults
ϒ⁄This topic describes service principles and troubleshooting methods for login and registration faults.
ϒ⁄Call faults include one-way audio, no voice, low call quality, call connection fault, digit sending and collection fault, number display fault, and prompt tone fault.
ϒ⁄Use different methods for troubleshooting faults on different trunks.
ϒ⁄The troubleshooting method varies according to service category.
ϒ⁄System device faults usually occur in the power supply system or during the upgrade.
ϒ⁄This topic describes service principles and troubleshooting methods for X1900 license faults.
Parent Topic: Fault Management