Fault Management > Emergency Maintenance > Collecting Fault Information

This topic describes the template used for collecting fault information.

Fill out the Table 1 and submit the template to technical support engineers.

Table 1 Fault Information Collection Template

User Information	Name	-
	Address or Office name	-
	Phone number	-
System Information	Product software and hardware versions	-
	Product network	-
	Operating system	-
Scenario Information	Impact scope	Emergent/Common
	Occurrence time	If the time when the fault occurred was a fixed time, provide the specific time.
	Occurrence frequency	-
Detailed Fault Symptom	Error code/Prompt message/Icon	-
Detailed Fault Symptom	Other symptoms	-
Operations Performed Before the Fault Occurred	Device replacement	-
	Device configuration change	-
	Other operations	-
Fault Handling Measures and Effects	Whether the fault type is included in the manual	-
	Fault type	-
	Fault handling measures and effects	-