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This topic describes how to troubleshoot a fault that occurs when the user dials the ONLY number.
Symptom
If a user dials the ONLY number when a bound user is busy, the user hears the busy tone. Possible Causes
Possible Causes
If a user (A) dials the ONLY number when a bound user (B) is busy, user A hears the busy tone. The possible causes are as follows:
ϒ⁄The BusySelectMode field is set to active for the ONLY service.
ϒ⁄The main terminal of the ONLY service is not a SIP terminal.
Parent Topic: ONLY Service Faults