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This topic describes the preparations required for emergency maintenance.
Table 1 lists the items that need to be prepared during the normal running of the unified gateway. You can also refer to the items to make preparations for recovering the unified gateway when an emergency fault occurs.
Table 1 Items to be prepared
Category |
No. |
Preparation |
Description |
Device information |
1 |
Device location |
Detailed address of the equipment room, position of each cabinet in the room (specifying the line and row), and position of each device in the cabinet. Each device can be located quickly based on the information. |
2 |
Network |
Network topology and hardware connection diagram that involve all devices. |
|
3 |
Device information |
A list of device IP addresses, user names, and passwords used for quick access to each device. If the passwords cannot be listed on paper for security reason, remember them. |
|
Service information |
4 |
External interface information |
Information about the common external interfaces, for example, Integrated Services Digital Network User Part (ISUP) and Session Initiation Protocol (SIP) interfaces. For details, see Ports and Protocols. |
Maintenance information |
5 |
Remote maintenance information |
Remote connection mode, user name, and password. |
Software and tool |
6 |
Software version and hardware tool |
Installation CD-ROMs, serial number, and hardware tools of the current version. |
7 |
Log collection |
For details about how to collect logs |
|
Contact methods |
8 |
Customer contact information |
Telephone number of the agency, and mobile phone number, email address, and fax of the maintenance director. |
9 |
OpenVox personnel contact information |
Telephone number of the equipment room, and names, contact information, and responsibilities of OpenVox experts. |
|
Quick restoration method |
10 |
Alternative plan |
Details about the alternative solutions. |
11 |
Available redundancy devices or temporary devices |
Redundancy or temporary devices in the system, such as the standby file server. |
|
Spare parts |
12 |
Spare parts |
Existing spare parts and those available from the service provider, and methods and duration for obtaining spare parts. |
Purchased-device information |
13 |
Purchased-device information |
Method for contacting the manufacturer, device serial number, and warranty terms and conditions. |
Certificate |
14 |
Certificates required for entering the equipment room |
Certificates such as ID card, visa, staff card, and equipment room pass card. |
Parent Topic: Overview