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The recording system uses the latest digital electronics technologies and enables users to record and query multiple channels of telephony conversation. The recording system is widely used in governments, financial organizations, energy companies, hospitals, educational institutions, and other sectors, which helps supervise service quality and resolve disputes.
Telephone Recording
The recording system can monitor the recording status and record conversational information, including the phone number, call time, and conversational content, in real time.
The recording system consists of a recording module, a recording query and playback module, a status monitoring module, a storage management module, and a user rights management template.
Figure 1 illustrates a network of the recording system.
Figure 1 Recording system network
Functions of devices in the recording system:
ϒ⁄Unified gateway: Provides number registration and call connection functions, exchanges SIP signaling with the SIP Server for sending requests to start and stop recording, and sends RTP/SRTP streams to the recording system.
ϒ⁄DataBase: Stores recording server parameters and recording data.
ϒ⁄SIP Server: Exchanges signaling with the unified gateway for receiving requests to start and stop recording, and sends the requests to the recording server.
ϒ⁄IMP: Centrally manages recording servers and configures recording server parameters.
ϒ⁄Recording server: Receives RTP/SRTP streams sent from the site, analyzes recording information based on the requests sent by the SIP Server, and generates recording files and data.
The recording system is a basic function provided by the UC solution for enterprises, aiming to help enterprises manage users conveniently.
The recording system can record users' conversation in accordance with customer requirements, and give users a warning that their telephony conversation will be recorded.
The recording system is mainly used to supervise service quality and resolve disputes.
Recording files are uniformly stored in the database of the recording system. Enterprises can determine how long recording files are stored.
OpenVox shall never collect or store users' conversational content. It is recommended that your enterprise enable specific recording functions in strict accordance with governing laws and regulations. Your enterprise must take sufficient measures to ensure that users' conversational content is strictly protected.
Parent Topic: Telephone Recording