Navigation: Configuration > Feature Guide > Console > Automatic Call Distribution >
1. Same vibration, parallel vibration, random vibration.
2. Adjust the queue: Double click on a call and it will be ranked first;
3. Full Busy, Full Offline (Set Busy) Line with no seat check-in/departure strategy: Release, transfer to night service, transfer to switchboard, wait, wait first, and then transfer to switchboard after timeout.
Parent Topic: Automatic Call Distribution