Operation and Maintenance > Administrator Guide > Collecting and Reporting Fault Information > Filling in the Fault Information Collection Template

This topic describes how to fill in the Fault Information Collection Template and report the fault information.

Fill in the Table 1 and send the fault information to the service provider.

Table 1 Fault Information Collection Template

User Information	Name	-
	Address or Office name	-
	Phone number	-
System Information	Product software and hardware versions	-
	Product network	-
	Operating system	-
Scenario Information	Impact scope	Emergent/Common
	Occurrence time	If the time when the fault occurred was a fixed time, provide the specific time.
	Occurrence frequency	-
Detailed Fault Symptom	Error code/Prompt message/Icon	-
Detailed Fault Symptom	Other symptoms	-
Operations Performed Before the Fault Occurred	Device replacement	-
	Device configuration change	-
	Other operations	-
Fault Handling Measures and Effects	Whether the fault type is included in the manual	-
	Fault type	-
	Fault handling measures and effects	-