Advanced Business Scenario Illustration

1 Forward business

Forwarding service refers to forwarding a call to a preset number or voice mailbox according to preset conditions.

The priority of unconditional forward traffic is higher than that of no response and busy forward traffic. Configuring unconditional forward traffic will invalidate low priority traffic.

1.1 Scene Diagram

Registration number: 7001,7002,7003

Voicemail: 1

Priority: Number> Voicemail

1. Unconditional Forward

2. No response forward

1. Turn before you are busy.

1. Offline Forward

1.2 Scenario Configuration

Menu: UScale -> User Management-> SIP User Management-> Modify Service Configuration-> Complex Service (Forward Service)

2 Configure small intersection group

Users can set up small group services according to their own needs, set multiple users into a group, and set the master number, slave number and route selection method. Users outside the group dial the main number of the small group, and the system will select a user in the group to ring according to the set route selection method.

2a Route selection method and type

Small intersection group line selection method:

From small to large: Every time you select a number, you always start with the number from small to large.

From large to small: Every time you select a number, always start the selection according to the number from large to small.

Round: call

Trigger Type: Which type will trigger the small group service when acting as the caller.

All numbers: when users outside the group dial the main number of the small intersection group, the numbers in the small intersection group will ring according to the principle of whether the main number is given priority and the route selection method.

In-office number: when users outside the group who are in the same office as the main number of the small cross group dial the main number of the small cross group, the number in the small cross group will ring according to the principle of whether the main number is given priority and the route selection method.

Outside number: when a user who is not in the same bureau as the main number of the small crossing group dials the main number of the small crossing group, the number in the small crossing group will ring according to the principle of whether the main number is given priority and the route selection method.

Whether the main number has priority in line selection: when calling, the caller will ring first.

2b Scene Illustration

Registration number: (internal number) 7001,7002,7003

Outboard number: 4001

Create small cross group number: 1

Small group number: 7001,7002

2c Scenario Configuration

Menu: UScale -> User Management-> SIP User Management-> Modify Service Configuration→Complex Service (Small Intersection Group)

Create a small intersection group (configure the line selection mode, trigger type, and whether the main number has priority line selection)

Join the small cross group (small cross group business configuration, can set the main number and slave number)

Query the members of the small cross group (the user number in the small cross group)

3 Manager Secretary

3a Secretary

The call to the manager is first transferred to the secretary’s phone, and the secretary transfers the call to the manager according to the specific situation.

3b Scenario Process

3c Operation steps

Login to the UScale management system

Create SIP account 7001, 7006, 7007

Business Configuration

Manager configuration, select 7006 Business Configuration.

Click “secretary” in simple business, then click “secretary” in complex business. Select the manager, enter the secretary number “7007” and click “Confirm”.

Secretary configuration as above

Hint: The secretary also needs to be configured to avoid the business not taking effect!

3d manager secretary

The manager secretary refers to the binding of a line of the manager’s phone to a line of his secretary’s phone. The secretary and the manager can receive the call to the manager at the same time, and the manager can answer the call directly, or the secretary can answer the call first, manually screen the call and then transfer it to the manager for processing.

3e Scenario Process

3f Operation steps

Login to the UScale management system

Create SIP account 7001, 7006, 7007, 7008

Business Configuration

Manager configuration, select “7006” business configuration

Click “Manager Secretary” in complex business, add 7007 and 7008 as secretaries, and click “Confirm”

4 Configure a Hunting Group

The enterprise can form a tracking group of users with the same work nature or the same department, and configure an access code for the tracking group. When the user dials this access code, the system assigns the call to the members of the group according to the pre-configured policy. When one of the members answers, the system will stop ringing.

Check-in Check-out and Status Presentation After a hunt group member checks in, the phone that calls the access code of the hunt group calls the member of the hunt group after the check-in.

Dynamic check-in mode: members of the tracking group dial “dynamic check-in/check-out crown” + “tracking group access code” + “#” to check in/check out the tracking group.

Static check-in mode: members of the hunt group are automatically checked in and cannot be checked out.

Note: default value of dynamic check-in crown is * 71 *, and default value of dynamic check-out crown is #71 * “. The user can also configure the word crown by himself.

4a Scene Illustration

1. Registration number: 7001,7002,7003,7004
2. Create a hunt group: 1, set check-in member 7001,7002, check-out member 7003, night service 7004
3. Create voicemail: 1
4. Create AutoOperator: 1
5. Create a Seeker Crown: 2525

4b. Scenario Configuration

Create a Seeker Crown

Menu: Uscale -> Relay Management-> Called Word Crown Configuration

6. Create a hunt group

Menu: UScale -> User Management-> Group Business → Find Line Group

5 Configuring a paging group

The paging broadcast is broadcast using the telephone system. The user uses the phone to dial the access code of the paging broadcast group, the user speaks into the microphone, and the IP phones of all members of the paging broadcast group automatically turn on the hands-free and turn off the microphone to play in real time. Members of the paging broadcast group cannot talk to the caller, nor can they talk between members of the paging broadcast group.

Cancel paging broadcast:#16# revoke paging broadcast permission (members do not receive broadcast),* 16# register paging broadcast permission (members receive broadcast)

Bureau Initiator	Allow in-office users who are the originator of the paging broadcast: Users in the group: only users in the paging broadcast group can initiate. (Default) On-site Users: All on-site users can initiate. Specified User: only the specified in-office user can be initiated. (Up to 32)
Out-of-Bureau Initiator	Outside users allowed as page broadcast originator: None: All external users cannot initiate. (Default) All Users: All external users can initiate Specified User: only the specified external user can be initiated. (Up to 32)
Priority	Priority order of paging broadcast and do not disturb services: Paging broadcast: Paging broadcast service priority (default). The system will ignore the do not disturb service of the paging broadcast receiver and force the broadcast from the paging broadcast group to be played on the receiver phone. Do not disturb: Do not disturb business priority. The broadcast from the paging broadcast group is not played on the subscriber phone registered for the do not disturb service. For more information on Do Not Disturb business, see Do Not Disturb.

5a Scene Diagram

5b Scenario Configuration

Create Paging Group

Menu: UScale -> User Management-> Group Services-> Paging Group

2. Create a paging group crown

Menu: UScale -> Relay Management-> Called Word Crown Configuration

6 Telephone console

Working in an enterprise call center, it is mainly to answer customer calls and solve related business problems. After the user dials this access code. The system assigns calls to members of the group according to a pre-configured policy, and when one of the members answers, the system stops ringing.

Information: After the operator logs in to the attendant console system, click the work button in the page, and automatically check in the attendant console group. The operator is in the working state and can connect the incoming call of the attendant group;

6a Scene Diagram

Registration number: 7001, 7006, 7007

Set 7006 as Operator

Create a call group: Create user 7006, Night Service 7007

Create voicemail: 1

Create AutoOperator: 1

Create a Seeker Crown: 5566

6b Set Operator

“User Management> SIP User Management> Service Configuration”

 

6c Creating a Traffic Group

“User Management> Group Services> Attendant Desk Group”

6d Login to Attendant Desk

Click Switch System Login Attendant Desk