FAQ about UScale IPPBX

About Login

1. What is the default IP address of the UScale IPPBX?

Answer: The default IP address is http:// 10.241.241.241:8080

2. What is the default user name and password for the super administrator of UScale IPPBX?

Answer: The default password is: admin; The default password is: admin123.

3. How do extension users log on to the web page of the IPPBX?

Answer: The extension user can access the IPPBX web page. The IP address is the address of the IPPBX, the user name is the extension number, and the password is generally the password set by the super administrator to create the extension (the extension is accessed by self-service)

About the extension

1. How do I add a sip extension user?

A: log in to the IPPBX web page, enter the “user management>>sip user” page, and click add.

• First of all, IPPBX must install ASI board or OSU board with FXS port, and connect analog phone to FXS port of IPPBX.
• Log in to the IPPBX webpage, enter the “User Management>>POTS User” page, and click Add.
• Check the corresponding slot number and specify the starting port number of the corresponding FXS port.
• Click OK.

2 .What is the extension number range supported by UScale’s IPPBX?

A: Extension numbers range from 1 digit to 16 digits.

3 .How to register IP phone and soft phone to UScale IPPBX?

A: IPPBX has been tested for compatibility with major mainstream brand phones, such as Yilian(Yealink), Grandstream, Fanvil, Cisco, Polycom, Snom, Aastra, etc.

4. Does UScale IPPBX support registering the same number on different devices?

A: Not supported.

5. The customer is not in the office and wants to set his office soft phone and mobile phone colleagues to ring. Can this function be realized?

A: Yes.

About Outside Lines

1. What external lines does UScale IPPBX support?

A: UScale IPPBX supports VoIP SIP outside line, E1 digital trunk, PSTN outside line.

About Call

1. Can you restrict the company’s designated personnel to make international calls?

A: Yes, when setting the international number crown, set the corresponding outgoing call permission and custom permission, and check the corresponding permission for the extension that is allowed to make international calls.

2. Can you restrict employees from calling out outside functions only during working hours?

A: Yes, first set the time period index; The “bureau direction selection strategy” when creating the bureau direction selection code>> based on time, it is enough to select the corresponding time period index when increasing the bureau direction.

3. What should I do if I call an outside line?

Answer: User Management>>sip User (POTS User)>> Service Configuration>> Complex Service>> Outbound Permission

About the tone

1. How to convert the voice file format.

• Download and install WavePad software, use the software to convert formats;
• Use the web tool G711 File Converter for voice format conversion. (Please refer to http:// g711.org for the access address of the web tool G711 File Converter.)

2. When recording a call, does the system prompt that the call is being recorded?

A: On-demand recording according to the feature code, the system will prompt that the recording is in progress, and automatic recording will prompt that the recording is over after the feature code is pressed.

Trunk issues

1. Does UScale support China No.1 of R2 relay?

A: Not supported for the time being

2. Does SS7 trunk support TUP type?

A: Not supported for the time being

3. The device is used as a pure SiP trunk gateway, with two sip directions and about 1000 concurrent numbers in each direction. Can X1960 be used?

A: If 1000 calls can be initiated in both directions, there will be 2000 concurrency at most in both directions. If the media also needs to go 1960, it will not be able to meet such concurrency. If only sip signaling conversion, the media can be reached in P2P.

4. When connecting IMS through sip, if you hang up automatically and dial some special service numbers after connecting, you cannot press the key to switch to service.

A: change the DTMF parameter of the docking sip trunk to inband

Other issues

1. Can I set up a multi-level IVR menu?

A: Yes. The UScale IPPBX supports multi-level IVR menus. If you enter the 1 level IVR, you can select the language, then enter the second level IVR, and then perform other operations.

2.UScale system disk can be removed?

A: Uscale system disk is patch, recording disk can be installed and removed.

3. Is UScale’s X1900 series on-demand function available without license?

A: License is required before it can be used.

4. How does UScale’s custom switchboard function return to the previous level in a call?

A: Press the asterisk key to return to the previous level, and press the pound key for hard-of-hearing voice prompts.

5. How many levels of interconnection functions does the service network port of the X1900 series support at most?

A: Up to three levels of interconnection are supported.

6. What level requirements does the UScale system meet?

A: Meet the registration 2.0 level 3 requirements.

7. What is the confidentiality level of all UScale equipment?

A: All are business secret level.

8. How many IP addresses can be configured for the X1900 series?

A: Two IP addresses can be configured for SIP dedicated lines with operators and internal use (the upper limit is 3 IP addresses).

9. What is the automatic recording time?

A: It takes more than 3 seconds to generate a recording file (the file size is about 1Mb for one minute of recording).

10. Will the upgrade affect license files and system raw data?

A: license files will not be affected, and the upgrade will not affect the original system data.

11. The headquarters is equipped with a PBX and the branches are equipped with IAD. When the headquarters is disconnected, can the extension under IAD within the branches still call each other?

A: The extension under the IAD inside the branch can be played with each other through self-exchange (configure the corresponding number diagram).

12. What is the role of rerouting analysis?

A: It is used when a selection code corresponds to multiple rounds, not for exit authority judgment.

13. Is there a quantity limit for X1900 to configure the number of called word crowns and number changes?

A: There is no limit.

14. Does X1900 have SBC function?

A: X1900 does not have SBC function. VPN or SBC is required for external network registration.

15. What is the maximum number of meetings supported by X1911/X1960/X1981?

X1911: Maximum 60 participants, maximum 20 conference halls, maximum 60 single venue.

X1960: Maximum 360 participants, maximum 120 conference halls, maximum 60 single venue.

X1981: Maximum 2,000 participants, maximum 660 conference halls, maximum 360 participants in a single venue.

16. What if I forget the Uscale IAD device ip?

A: It can be obtained in the following two ways

Dial * 127 on the phone connected to the IAD to listen to the voice broadcast IP address.

View through the serial port 1. Connect the serial port of the maintenance terminal (PC) with the CONSOLE port of the IAD through the standard RS232 serial port line, and log in to the IAD interface through the serial port. For details, see Login through the local serial port.